Payment Options
At our website you can pay for the goods in two ways: through Yandex.Kassa or PayPal.
You can use Visa, MasterCard, American Express and Maestro cards in the PayPal system, whereas YandexKassi accepts Visa, MasterCard and Maestro cards
Delivery information
The service cost is conditional on several parameters:
Locations of the sender and the recipient (both Russia and overseas territories are broken down into tariff zones);
Package weight;
Additional paid services (pay on delivery, insurance costs, customs services).
Delivery of goods from our website can be done is one of the following ways:
SDEK courier delivery (delivery throughout Russia*);
Delivery via the Russian post (value parcel);
EMS express delivery.
*If you have not found your city on the list or there are no available SDEK pick-up options in your neighbourhood, contact us via email.
Delivery Time
We assembly orders on the purchase day and send them on the following day. These terms are applicable for business days – Monday through Friday, except public holidays. If your order has been paid for at the weekend or on a public holiday, it will be dispatched on the nearest business day.
All delivery periods are calculated based on the delivery mode chosen and depending on whether the tariff zone is the samefor the sender and the recipient. The SDEK delivery periods vary from 3 to 7 days depending on the distance between the locations.
SDEK courier service operates from 9 a.m. until 6 p.m. Monday-Friday.
Order Tracking
After the order has been processed, you will receive an automatic e-mail as a confirmation of the receipt of your request. After checking all the order and payment details we will send a confirming email to your electronic address.
Should you have any problems with tracking the order, you will receive an email with all the details of the problem and possibly a request for further information.
After assembling and sending your order, you will receive a tracking number to be able to track your order.
If you have not received your order, please contact us within 30 days after making it. If you do not contact us until the period expires, we are not authorized to guarantee the refund of the sums paid.
Order Cancellation
If you have not received your order or wish to cancel it, contact us via email study@katemarchenko.com or call at +7 (977) 863-49-66 and explain your situation or problem to us.
If you still have any questions, please write to us by e-mail:
study@katemarchenko.com
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